1. Acceptance & Eligibility

These Terms of Service ("Terms") govern your access to and use of EventOS ("Platform", "Service", "we", "us", or "our"). By registering for an account, subscribing to a paid plan, or accessing any part of the service, you confirm that:

• You are at least 18 years of age and competent to enter into a legally valid agreement under the Indian Contract Act, 1872.
• You represent a legitimate business, agency, sole proprietorship, or organization authorized to conduct event management or related services.
• You agree to supply accurate, truthful, and complete business information during workspace registration.

2. Scope of SaaS Services

EventOS operates as an all-in-one Software-as-a-Service (SaaS) ERP platform designed for event planners, wedding agencies, and production teams. Key features include:

• Event CRM, lead pipeline tracking, and customer contact management.
• Dynamic budget calculator, automated quotation builder, and digital signing capabilities.
• Milestone invoice generation, automated payment reminders, and NPCI dynamic UPI QR code generator.
• Vendor contracts, staff assignments, run-of-show timeline coordination, and client photo/media galleries.

We deliver purely digital software services over the cloud. No physical goods or packages are shipped.

3. Subscription Plans, Billing & Razorpay Payment Gateway

Access to paid tiers (Starter, Professional, Agency, Enterprise) is provided on a recurring subscription basis (monthly or annually) as selected by the user.

4. Cancellation & Refund Policy

Subscription cancellations and refund requests are governed by our official Refund & Cancellation Policy:

• Cancellation Anytime: You may cancel your subscription at any time via Settings ➔ Billing. No cancellation fees apply. Access remains active until the end of the paid period.
• 14-Day Money Back Guarantee: First-time paid subscribers are entitled to a full refund within 14 calendar days of purchase if unsatisfied.
• Refund Turnaround: Approved refunds are credited back to the customer's original payment method via Razorpay within 5 to 7 business days.

5. Acceptable Use & Account Responsibilities

You agree to maintain the security of your workspace login credentials, API tokens, and team invitations. You agree NOT to:

• Upload, store, or share media that is unlawful, defamatory, abusive, or infringing on third-party intellectual property rights.
• Reverse engineer, decompile, scrape, or attempt unauthorized access to EventOS microservices, databases, or client tenant spaces.
• Use EventOS automated communication modules (SMS, WhatsApp, Email) to transmit unsolicited bulk marketing (spam).

6. Data Privacy & Customer Ownership

You retain all right, title, and interest in and to all event data, lead contacts, photos, and materials that you upload to the Platform. EventOS does not sell or lease your customer records. Our handling of personal data is governed strictly by our Privacy Policy, crafted in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.

7. Governing Law & Dispute Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of India. The courts located in Gondia / Nagpur / Mumbai, Maharashtra, India shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement.

8. Contact Us & Grievance Officer