1. Nature of Products & Digital Delivery

EventOS (https://www.eventosapp.in) is a pure cloud-based Software-as-a-Service (SaaS) platform designed for event planners, wedding agencies, and production teams. We do not sell or deliver physical merchandise, hardware, or tangible goods. Consequently, traditional postal or courier shipping services are not applicable to any transactions on our platform.

All services—including event CRM management, quotation generation, automated milestone invoicing, digital signature verification, and client photo galleries—are delivered entirely in digital format via secure web browsers and progressive web apps (PWA).

2. Delivery Timeline & Service Access

Upon successful payment authorization via our payment gateway partner (Razorpay):

• Instant Activation: Your workspace subscription tier, team seat allocation, and cloud media quotas are upgraded immediately in real time.
• Confirmation Email: An automated confirmation containing your transaction reference, active subscription details, and tax invoice is dispatched to your registered account email address within 5 minutes of transaction completion.
• Login Credentials: If you are a new customer completing onboarding, your verified workspace URL and account access are accessible directly on screen post-checkout.

3. Delivery Issues & Non-Receipt Resolution

If you have successfully made a payment through Razorpay but have not received access to your workspace or confirmation email within 15 minutes, this may occur due to temporary network lag between your issuing bank and the payment gateway.

4. Merchant Operating Details