1. 99.9% Uptime Commitment

EventOS guarantees 99.9% operational availability for API Gateway, Auth, CRM, Event, and Gallery microservices. Our multi-tenant architecture features automated cluster health monitoring and Redis sliding window resilience.

2. Maintenance & Support SLAs

• Scheduled Maintenance: Conducted during off-peak hours with 48-hour advance notice.
• Support Response Time: Priority WhatsApp & Email support response within 2 hours for active business subscribers.