Refund & Cancellation Policy
Effective Date: October 2026 • Registered Entity: EventOS Technologies / Lokesh Nagrikar
Refund Turnaround
Approved refunds are credited within 5 to 7 business days to the original payment source.
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100% money-back guarantee for first-time subscribers if our platform does not suit your workflow.
1. Subscription Cancellation Policy
At EventOS, we believe in complete operational freedom for our event professionals. You may cancel your subscription at any time without paying any cancellation fee or termination penalty.
How to initiate a cancellation:
- Self-Service: Log into your EventOS dashboard, navigate to Settings ➔ Billing & Subscription, and click "Cancel Subscription".
- Assisted Cancellation: Alternatively, email our billing desk at support@eventosapp.in with your workspace name and registered email from your account email.
Post-Cancellation Access: When you cancel your subscription, your account remains fully active with all premium features until the end of your current paid billing period. No future charges will be billed to your card or UPI handle. You retain full access to export your client leads, quotation documents, invoices, and photo gallery archives prior to period expiration.
2. Refund Eligibility Criteria
We provide refunds under the following explicit circumstances:
- 14-Day Money-Back Guarantee: If you are a first-time subscriber and determine that EventOS does not meet your agency’s requirements, you may request a 100% full refund within 14 calendar days of your initial plan purchase.
- Duplicate or Accidental Debits: In the event of network disruption or gateway timeouts where your account is billed multiple times for a single subscription invoice, the duplicate amount will be refunded immediately upon verification.
- Unresolved Service Downtime: If a catastrophic technical defect or service outage on our cloud infrastructure prevents core software use for more than 48 consecutive hours, a pro-rata refund for the affected period will be issued.
Non-Refundable Scenarios: Refund requests made after 14 calendar days from the billing date, accounts suspended for violating our Terms of Service (e.g. fraudulent activity or illegal media upload), or domain registration fees are non-refundable.
3. Refund Processing Timelines & Method (Razorpay Gateway)
All payment transactions on EventOS are securely processed via our licensed banking partner and payment aggregator, Razorpay.
Mandatory Processing Timeline:
Once your refund request is received and verified by our finance team, the refund will be initiated within 24 to 48 hours. The credited amount will reflect in the customer's original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days, subject to your issuing bank's clearing timelines.
- UPI Payments: Credited back to the linked Virtual Payment Address (VPA) / Bank Account within 24–48 hours (typically faster).
- Credit / Debit Cards: Reflected on your bank statement within 5–7 business days depending on the card issuer (Visa/Mastercard/RuPay).
- Net Banking: Credited directly into your source bank account within 3–7 business days.
4. Digital Product Delivery Statement
EventOS provides digital Software-as-a-Service (SaaS) applications. No physical goods or packages are shipped. Upon successful payment authorization, your tenant workspace, software features, and cloud storage allocations are provisioned electronically and made accessible instantaneously. Confirmation and tax invoices are delivered to your registered email immediately.
5. How to File a Refund Request
To request a refund or raise a billing dispute, contact our merchant support team with your payment details: